Question 1

What is demurrage and how does it affect freight forwarders?

Accepted Answer

Demurrage is a charge applied when cargo containers are not picked up from the port within the agreed free time period. For freight forwarders, unexpected port delays can trigger demurrage costs of $100–$300+ per container per day. PortInsight helps estimate these costs in advance using live AIS data and AI delay predictions.

Question 2

How accurate are the vessel delay predictions?

Accepted Answer

PortInsight uses AI models trained on historical anchorage patterns, AIS vessel tracking data, and real-time congestion metrics. Each prediction includes a confidence score so freight forwarders and logistics planners can assess reliability before making operational decisions.

Question 3

How do I track port congestion for my shipments?

Accepted Answer

Add vessels to your watchlist using their MMSI or vessel name. PortInsight monitors their AIS position, flags delay risks, sends email alerts on status changes, and tracks the full shipment lifecycle from approaching to discharged.

Question 4

Which ports does PortInsight cover?

Accepted Answer

PortInsight currently monitors Singapore, Rotterdam, Los Angeles, Yokohama, Antwerp, Hamburg, and Jebel Ali. Each port has a live vessel map, congestion level indicator, and waiting time statistics updated every few minutes from AIS data.